Refund & Return Policy

At our store, your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and in the same condition you received it.

• Be in its original packaging with all tags and accessories included.

• Be accompanied by proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned:

• Used or damaged pet products (unless they arrived damaged or defective).

• Personalized or custom-made items.

• Gift cards.

• Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the item and packaging.

We'll review your request and arrange a replacement or refund where applicable.

Return Process

To start a return, please contact our customer support team before sending your item back.

Once your return request is approved, we'll provide return instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.

• The item is defective.

• We sent the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it can no longer be cancelled and must follow our return process.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact our customer support team. We'll be happy to help.